Support

What do you need help with?

Portmaster

For common problems check out our documentation with extensive guides on installation, DNS Configuration and the Settings Handbook, describing every Portmaster setting in detail. Report issues and bugs on GitHub while you can always ask for more help on our subreddit or via mail.

Portmaster is Alpha Software, thanks for being an Early Adopter. Bug reports are appreciated.

FAQ

Have a question? Check out some we already answered below. You can always reach out to us to find out more or just to say hi.

In short, our business model is Freemium. First provide local privacy for free, forever. Then let happy users support us by paying for a powerful VPN alternative. Finally reinvest earnings into making all our products better.


Learn more about the Business Model
Yes, we highly recommend to continue using adblockers, such as uBlock Origin, uMatrix, or similar. They give you more fine grained control over domains. iE you can allow certain domains to allow css files & images while blocking cookies & javascripts. The Portmaster cannot make this distinction.
Currently we support Windows and Linux. Mac and Mobile are planned, but are further down the road.
As a security measure, Portmaster blocks all incoming connections by default. You can create exceptions for apps and services that need it.


Learn how to configure exceptions for Incoming Connections
As a security measure, Portmaster blocks all incoming connections by default. You can create exceptions for apps and services that need it.


Learn how to configure exceptions for Incoming Connections
You can find our code on Github. The Portmaster, the Portmaster UI, the SPN, the docs and this website have their respective repositories. Jess, the heart of the SPN, which got audited by Cure53, can also be found online.

Safing Privacy Network

The SPN is Alpha Software, thanks for being an Early Supporter. Always feel free to reach out.

FAQ

Have a question? Check out some we already answered below. You can always reach out to us to find out more or just to say hi.

Yes! Everybody who pays for the SPN can directly enjoy its privacy protections.


Look at the current status and capabilities of the SPN
It means the SPN is available to everyone. But as the SPN is in an early stage, you should still expect bugs here and there, even as a paying customer. We are working hard on making things better!


Check out the current status and capabilities of the SPN
The SPN is heavily inspired by Tor, but the mission is different. Next to tightly integrating with other privacy modules, the main focus of the SPN is easy protection for your whole computer, not just your browser. Additionally it spreads your connections across the globe instead of routing everything through the same circuit.


Read our comparison blog to find out more.
The VPN technology was built to securely connect two company locations. However, the SPN was developed from the ground up to protect user privacy. As a result the SPN can easily outperform VPNs in every aspect.


Read our blog post to read all about the differences.
Yes, when enabled the Portmaster routes all Internet connections through the Safing Privacy Network. You can easily create exceptions for apps or processes if you so desire.
Yes. Every connection is routed separately, giving you a vast amount of identities (IP addresses).


View this explainer image showing a computer connecting to Steam, ProtonMail and Spotify.
No, it routes every connection individually. So as an example, when you open several websites in different tabs in your browser, every connection will be calculated individually.
No. This is just one piece of the puzzle. The SPN primarily protects your IP-address from exposure, but there are still many other ways services can track and identify you. These include fingerprinting (mostly in browsers), authentication (when logged in to a service), mouse movements (malicious javascripts), etc...
Yes, this is just one piece of the puzzle. There are multiple ways services track you, like browser fingerprinting, malicious javascripts, etc... And if you log into services, such as your Google account, they will mostly still know it is you, even though you protect your IP address.
The SPN reroutes all your computers connections, including those of your browser.
Yes. All serious websites use secure https connections, which encrypts the content of your connection (like login credentials) before the Portmaster wraps them in onion encryption. So no ISP architecture or SPN exit node will be able to manipulate that data. It is protected by https all the way to the destination server.
Since the SPN is integrated into the Portmaster, we support the same platforms as the Portmaster software. Currently these are Windows and Linux. Mac and Mobile are planned, but are further down the road.
No. Providing the network costs us money, so we charge accordingly. However, the Portmaster with its many local privacy features are and will remain free to use.
You can find our code on Github. The Portmaster, the Portmaster UI, the SPN, the docs and this website have their respective repositories. Jess, the heart of the SPN, which got audited by Cure53, can also be found online.