Support

What do you need help with?

Portmaster

Please report technical issues on the portmaster repository, problems with the user interface on the portmaster-ui repo and ask for help on Reddit

Please note that the Portmaster is still in an early development stage. It is functional, but has not yet been tested widely. Thus, we currently expect you to have the technical knowledge to troubleshoot and fix issues on your end by yourself.

FAQ

Have a question? Check out some we already answered below. You can always reach out to us to find out more or just to say hi.

Since the Portmaster can block ads and trackers, do I still need an ad-blocker for my browser?

Yes, we highly recommend to continue using adblockers, such as uBlock Origin, uMatrix, or similar. They give you more fine grained control over domains. iE you can allow certain domains to allow css files & images while blocking cookies & javascripts. The Portmaster cannot make this distinction.

What platforms do you support?

Currently we support Windows and Linux. Mac and Mobile are planned, but are further down the road.

Where can I find your source code?

You can find our code on Github. The Portmaster, the Portmaster UI, the SPN and this website have their respective repositories. Jess, the heart of the SPN, which got audited by Cure53, can also be found online.

Safing Privacy Network

If you want to know more about the technology, visit the SPN page, the Kickstarter or read our Whitepaper.

Otherwise, feel free to contact us with any matter or request you might have.

FAQ

Have a question? Check out some we already answered below. You can always reach out to us to find out more or just to say hi.

Is the SPN out yet?

The SPN is currently in a closed pre-alpha with our earliest Kickstarter backers (MARVIN & VISIONARY).

Find out more about the SPN's current goals and status

When can I use the SPN?

There are two key factors. The most important metric is development: the faster we progress the faster you get access. From our recent experience with the Portmaster, we know it will take weeks or months until it matures enough to progress into the "alpha" stage. The second key factor is your place in the waitlist. Everyone who pre-ordered got enqueued and we will gradually let more people into the network. Feel free to pre-order too or wait until we open the network for instant access.

Is the SPN like Tor?

The SPN is heavily inspired by Tor, but the mission is different. Next to tightly integrating with other privacy modules, the main focus of the SPN is easy protection for your whole computer, not just your browser. Additionally it spreads your connections across the globe instead of routing everything through the same circuit.

Read our comparison blog to find out more.

How does the SPN compare to VPNs?

The VPN technology was built to securely connect two company locations. However, the SPN was developed from the ground up to protect user privacy. As a result the SPN can easily outperform VPNs in every aspect.

Read our blog post to read all about the differences.

Are all connections routed through the SPN?

Yes, when enabled the Portmaster routes all Internet connections through the Safing Privacy Network.

Does the SPN route all connections individually? So every connection exits on a different node?

Yes. Every connection is routed separately, giving you a vast amount of identities (IP addresses).

View this explainer image showing a computer connecting to Steam, ProtonMail and Spotify.

Does the SPN route connections on a per app basis?

No, it routes every connection individually. So as an example, when you open several websites in different tabs in your browser, every connection will be calculated individually.

Am I totally safe from tracking with the SPN? What do service providers see when connecting through the SPN?

No. This is just one piece of the puzzle. The SPN primarily protects your IP-address from exposure, but there are still many other ways services can track and identify you. These include fingerprinting (mostly in browsers), authentication (when logged in to a service), mouse movements (malicious javascripts), etc...

Can services still identify me through other methods?

Yes, this is just one piece of the puzzle. There are multiple ways services track you, like browser fingerprinting, malicious javascripts, etc... And if you log into services, such as your Google account, they will mostly still know it is you, even though you protect your IP address.

Does the SPN only protect my browser?

The SPN reroutes all your computers connections, including those of your browser.

Can I safely log in to sites via the SPN? Like my bank account etc?

Yes. All serious websites use secure https connections, which encrypts the content of your connection (like login credentials) before the Portmaster wraps them in onion encryption. So no ISP architecture or SPN exit node will be able to manipulate that data. It is protected by https all the way to the destination server.

What platforms will you support?

Since the SPN is integrated into the Portmaster, for our the pre-alpha stage we will only support Windows and Linux. Mac and Mobile are planned, but are further down the road.

Is there a free trial version for people interested in the SPN?

No. Providing the network costs us money, so we charge accordingly. However, the privacy filter and DNS Resolver, which add a great value to your privacy, are and will remain free to use.

Where can I find your source code?

You can find our code on Github. The Portmaster, the Portmaster UI, the SPN and this website have their respective repositories. Jess, the heart of the SPN, which got audited by Cure53, can also be found online.