Support

What do you need help with?

Portmaster

For common problems check out our documentation with extensive guides on installation, DNS Configuration and the Settings Handbook, describing every Portmaster setting in detail. Report issues and bugs on GitHub while you can always ask for more help on our subreddit or via mail.

FAQ

Have a question? Check out some we already answered below. You can always reach out to us to find out more or just to say hi.

Yes, we highly recommend to continue using adblockers, such as uBlock Origin, uMatrix, or similar. They give you more fine grained control over domains. iE you can allow certain domains to allow css files & images while blocking cookies & javascripts. Portmaster cannot make this distinction.
Currently we support Windows and Linux. Mac and Mobile are planned, but are further down the road.
As a security measure, Portmaster blocks all incoming connections by default. You can create exceptions for apps and services that need it.

Learn how to configure exceptions for Incoming Connections
As a security measure, Portmaster blocks all incoming connections by default. You can create exceptions for apps and services that need it.

Learn how to configure exceptions for Incoming Connections
You can find our code on Github. The Portmaster, the Portmaster UI, the SPN, the docs and this website have their respective repositories. Jess, the heart of the SPN, which got audited by Cure53, can also be found online.

FAQ

Have a question? Check out some we already answered below. You can always reach out to us to find out more or just to say hi.

The VPN technology was built to securely connect two company locations. However, the SPN was developed from the ground up to protect user privacy. As a result the SPN can easily outperform VPNs in every aspect.


Read our blog post to read all about the differences.
You can pay with your creditcard, PayPal, cash and crypto currencies (BTC, ETH, XMR).
Yes - we support Bitcoin, Ethereum and Monero. Aside from that we also support creditcard, PayPal and cash payments.
The SPN is heavily inspired by Tor, but the mission is different. Next to tightly integrating with other privacy modules, the main focus of the SPN is easy protection for your whole computer, not just your browser. Additionally it spreads your connections across the globe instead of routing everything through the same circuit.


Read our comparison blog to find out more.
Yes, when enabled Portmaster routes all Internet connections through the Safing Privacy Network. You can easily create exceptions for apps or processes if you so desire.
Yes. Every connection is routed separately, giving you a vast amount of identities (IP addresses).


View this explainer image showing a computer connecting to Steam, ProtonMail and Spotify.
No, it routes every connection individually. So as an example, when you open several websites in different tabs in your browser, every connection will be calculated individually - giving you multiple identities for each app.
No. This is just one piece of the puzzle. The SPN primarily protects your IP-address from exposure, but there are still many other ways services can track and identify you. These include fingerprinting (mostly in browsers), authentication (when logged in to a service), mouse movements (malicious javascripts), etc...
Yes, this is just one piece of the puzzle. There are multiple ways services track you, like browser fingerprinting, malicious javascripts, etc... And if you log into services, such as your Google account, they will mostly still know it is you, even though you protect your IP address.
The SPN reroutes all your computers connections, including those of your browser.
Yes. All serious websites use secure https connections, which encrypts the content of your connection (like login credentials) before Portmaster wraps them in onion encryption. So no ISP architecture or SPN exit node will be able to manipulate that data. It is protected by https all the way to the destination server.
Since the SPN is integrated into Portmaster, we support the same platforms as Portmaster software. Currently these are Windows and Linux. Mac and Mobile are planned, but are further down the road.
No. Providing the network costs us money, so we charge accordingly. However, Portmaster with its many local privacy features are and will remain free to use.
You can find our code on Github. The Portmaster, the Portmaster UI, the SPN, the docs and this website have their respective repositories. Jess, the heart of the SPN, which got audited by Cure53, can also be found online.